Last Updated: 15 Aug 2023
1. General
At Chapple, we strive to provide exceptional service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted.
2. Eligibility for Refund
Refunds may be requested under the following conditions:
- Service Issues: If you experience technical issues that prevent you from using our services as described, and we are unable to resolve the issue within a reasonable time.
- Cancellation Within Trial Period: If you cancel your subscription within the trial period (if applicable), you may be eligible for a full refund.
- Misrepresentation: If the services were not as described or misrepresented.
3. Non-Refundable Circumstances
Refunds will not be granted in the following situations:
- Change of Mind: If you simply change your mind or decide you no longer need the service.
- Violation of Terms: If your account is terminated due to a violation of our Terms and Conditions.
- Usage of Services: If you have used the services extensively before requesting a refund.
4. Requesting a Refund
To request a refund, please get in touch with our support team at support@chapple.ai with the following information:
- Your full name and contact information
- Order number or subscription details
- Reason for requesting a refund
5. Processing Time
Refund requests will be processed within 5-10 business days. Approved refunds will be credited to the original payment method.
6. Modifications to This Policy
Chapple reserves the right to modify this Refund Policy at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
- Email: support@chapple.ai
- Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM